Policies and Practices

Personal Data Protection Act Policy

(and Donor Confidentiality)

PCS respects and honours our sponsors, donors, partners, volunteers and clients; their right to be treated courteously, fairly and have their privacy protected. PCS is committed to complying with the Personal Data Protection Act passed by the Singapore Government Parliament in October 2012. Personal information is given in good faith by sponsors, donors, partners, volunteers and clients and will only be used to maintain or enhance their relationship with PCS. Sponsors and donors can opt to remain anonymous in all our publications by informing us via dpo@pcs.org.sg.

PCS has put in place procedural, physical and electronic means to safeguard the personal information of our sponsors, donors, partners, volunteers and clients and will not rent, exchange or sell mailing lists of our sponsors, donors, partners, volunteers and clients to other organisations.

Click here for a copy of the policy.

Conflict of Interest Policy Statement

PCS has also put in place its Conflict of Interest Policy (COI) to protect the Organisation’s welfare and best interests over and above all priorities and objectives. The COI mandates that no staff or Board of Directors may engage in any external interest or business that may undermine or conflict with the Organisation’s overall welfare.

The COI and declaration form shall be given to the staff or Board of Directors at the earliest opportunity, such as upon his/her taking up of the employment with or appointment in the Organisation or appointment in or election to the Board. Annual declaration of interests by members of key management personnel and the Board is required. He / she will fully disclose to the Executive Director’s Office or the Board in the event a conflict of interest situation may arise.

Whistling Blowing Policy

Whistle-Blowing Policy is intended to provide a channel for employees and external parties to raise any suspected improprieties in the business of the Society and offer reassurance that they will be protected from victimization for whistle-blowing in good faith.

For whistle-blowing, please submit through email: whistle-blowing@pcs.org.sg
(All reports will be directly channelled to the Audit Committee)

The whistle-blower email is for reporting suspected improprieties such as:

1) Forgery
2) Misappropriation of funds and classified documents
3) Abuse and misrepresentation of power and authority
4) Failure to comply with laws and regulations
5) Harassment
6) Corruption and bribery
7) Theft

Click here for a copy of the policy.

Reserve Policy

The policy was put into effect and will ensure compliance with “The Code of Governance for Charities and IPCs (Guideline 6.3.1) that states; “While all charities should maintain some level of reserves to ensure long-term financial sustainability, the charity should disclose its reserves policy in the annual report.”

Presbyterian Community Services has its “Reserves Policy” to provide financial stability and the means for further improvement of its activities. PCS seeks to build up the reserves at a level equivalent to 12 months of operating expenditures based on preceding year’s actual operating expenses.

Click here for a copy of the policy.

Media Communication Policy

PCS recognises the benefits of media as an important tool of engagement, to communicate with and market promotions to its stakeholders. It is important that the reputation of PCS, as well as its stakeholders, is not tarnished in any way by anyone using media tools inappropriately, particularly in relation to any content that directly references PCS. Staff therefore are expected to engage and express themselves appropriately and in a manner that is consistent with PCS’ media communication guidelines.

The objective of this guideline is to spell out the policy that the management and staff of PCS must strictly adhere to in the area of communications with the media, both traditional and online media platforms. Appropriate procedures and practices are implemented in support of this policy and in accordance with applicable laws and regulations.

Click here for a copy of the policy.